Privacy Policy

This Privacy Policy describes how Afghan Besim Mobile Money Company (ABMMC) collect, use, and share information when you use our mobile applications: Poolam Customer app and Poolam Agent app (collectively referred to as the “Apps”).

1. INFORMATION WE COLLECT

1.1. PERSONAL INFORMATION

When you use our Apps, we may collect the following types of personal information:

· Name

· Contact details (phone number, email address)

· Payment information (Master Card, Debit Card, Credit Card, Afpay Card details, bank account information)

· Identification documents for KYC (Know Your Customer) purposes

· And other information required by laws and regulations of Afghanistan

1.2. TRANSACTION INFORMATION:

We collect information related to your transactions, including:

· Transaction history

· Payment method

· Amounts transferred or received

1.3. DEVICE INFORMATION:

We may collect device information such as:

· Device model

· Operating system version

· Unique device identifiers

· IP address

2. HOW WE USE YOUR INFORMATION

2.1. TO PROVIDE SERVICES:

We use the information collected to provide the following services offered by our Apps:

· Sending and receiving money

· Performing KYC verification

· Processing transactions

· Facilitating mobile top-up

· Utilities bill payments and other services

2.2. IMPROVEMENT OF SERVICES:

We may use the information to:

· Analyze user trends and behavior

· Improve the functionality and user experience of our Apps

· Develop new features and services

2.3. CUSTOMER SUPPORT:

Your information may be used to provide:

· Customer support

· Respond to inquiries

· Troubleshoot issues

3. INFORMATION SHARING

3.1. THIRD-PARTY SERVICE PROVIDERS:

We may share your information with third-party service providers who assist us in:

· Providing services

· Processing transactions

· Performing other functions on our behalf

3.2. LEGAL COMPLIANCE:

We may disclose your information to comply with:

· Legal obligations

· Enforce our policies

· Respond to legal requests

3.3. DATA SECURITY

We take reasonable measures to protect the security of your information to prevent:

· Unauthorized access

· Disclosure

· Alteration

4. UPDATES TO PRIVACY POLICY

We may update this Privacy Policy from time to time. We encourage you to review this Policy periodically for any changes.

CONTACT US

If you have any questions or concerns about our Privacy Policy, please contact us by entering your email id and phone number here:

Email: support@mymoney.af

Phone Number: +93702 17 2220